Do I need an appointment? Do you take walk-ins?
Appointments are strongly recommended. It is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Walk-ins will be accommodated whenever possible but you may be asked to schedule an appointment if we are already booked. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
We have several floor plans. The prices may range on each floor plan depending on the updates done inside the apartment. Updated units may include newer flooring, countertops, kitchen appliances, lighting, faucets, and cabinets.
What is the application fee and is it refundable?
Application fees are $20 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?
Residents pay for their electricity directly to MG&E. Water, Sewer, and Garbage is paid for by the property and then billed back to our residents and is added to your rental account by Real Utility Management.
What is the security deposit?
Security deposits will vary depending on qualifying criteria. Our standard security deposit is $500.00 but may range up to a full month’s rent again based on your qualifying criteria.
When is my rent payment due?
Rent is always due on or before the first of the month.
What day of the month am I liable for a late charge?
Rent is always due on the first and a $50 late fee is assessed on the 6th of every month (even Sundays and holidays).
How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. We also accept personal checks and Cashier’s Checks in our office. Money Orders are not accepted.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $250 pet fee. Monthly pet rent is $25 per animal. Fordem Towers accepts Cats only. Breed restrictions apply, please contact the office.
How can I refer a friend?
If you love River’s Edge and Fordem Tower Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 2 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Charter Communications and AT&T are our community cable and Internet providers.
Can I grill on property?
Individual rills are not allowed on property. We do offer grilling stations on property.
How does Parking work?
Residents are issued a parking permit at move in that allows them to park on property. Our surface lots are free and first come, first serve. Parking in these lots is limited and priority given to residents. Guests or visitors must have a guest parking pass if they plan on parking in the lot in the evening. Guest parking passes are limited and available through the office during business hours, we encourage you to plan ahead. Garage parking when available is $40 a month in the underground garages, and these spots are assigned. Contact the office for availability.
I’m locked out of my apartment/. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment with photo identification.
I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.